Return & Refund


  • We offer a 30-day return policy, which means you have 30 days to request a return after receiving your purchase.
  • To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. A receipt or other purchase verification is also required.
  • We do not accept returned things that are sent back to us without first consulting with us.
  • For returns, please utilize a local postal courier rather than DHL or any courier that may be subject to customs duties.
  • Returns of unused or dissimilar items will incur a shipping fee. If you wish to return any damaged, faulty, or incorrect items you receive, we will refund the shipping charges.

Issues and damages

Please inspect your order upon receipt and notify us as soon as possible if an item is broken, damaged, or you receive the incorrect item so that we can assess and correct the situation.

PROCESS OF RETURN/REFUND

  1. Please email us first at [email protected], and we will respond as quickly as possible. In the email, please provide your name, order number, and reason for cancellation. We’ll start by seeing if the merchandise you received fits the return or exchange criteria.
  2. Return/exchange item(s) that are broken or defective: You must provide a photo or video that clearly shows the damaged or defective items, as well as a description of the problem(s) with your item. If you are unable to transmit an image, please let us know and we would be pleased to assist you.
  3. If you are eligible to return an item and need to do so, we will supply you with a return address and RMA (Return Merchandise Authorization) number, which you must prominently display on the package’s label or exterior. We will not be able to handle your request until both the RMA number and tracking number have been submitted to [email protected]
  4. Please return your things within 7 working days after getting the return address we provided. After 7 days, items are no longer available for exchange or refund.
  5. Once your request is received at our facilities, it will be processed within 3 to 7 days. Our warehouse staff will verify and account for all of the items you’ve sent us throughout this period. As soon as we receive confirmation from our warehouse that your return has been received, we will contact you via email to complete the transaction. You should receive your compensation within 7-14 days. If you have not received it, we recommend that you first contact your bank; if there is a problem, please email us.